With greater demand on doctor time our aim is to reduce patient waiting time at the surgery and cut the number of missed appointments, we hope that our system helps us give a more efficient appointments service for our patients. If you would like to see a specific practitioner, please let the receptionist know.
Appointments can be made either by telephoning or visiting the surgery or by using our Online Services.
Unfortunately our telephone system is not compatible with the BT Ring Back service. We aim to answer calls as efficiently as possible.
Routine Appointments: (10 minute appointments)
AM – We have a few routine appointments each morning which are available to book up to one month in advance; however, these do get booked very quickly. The rest of our morning appointments are only available to book on the day.
PM – We have a few 'book on the day' afternoon appointments; however, the majority of our afternoon appointments are available to book up to one month in advance.
If there are no routine appointments available and you feel your case cannot wait, we will always fit you in with a doctor on the same day for an urgent appointment. (This may not be with the doctor of your choice.) Urgent appointments are seen at the end of normal surgery.
If you know that your appointment will take some time to sort out or you have more than one problem, then please ask the receptionist for a double appointment. This helps us to plan the appointments better and causes less waiting time for others.
Referrals to the hospital
For this, the NHS uses a "Choose and Book" procedure. This is a method of referral to the provider of your choice with the option for you to make your own appointment at a convenient time for you. After discussion with the GP, you will be given a leaflet to explain the scheme, and also an instruction sheet with a unique booking number and password for making your appointment. If you would like to know more about Choose and Book, please ask the receptionist for a leaflet.
If you have been asked to telephone for a result, or if you have a query concerning your health records, we ask that you telephone between 11.00am and 1.00pm.
If you wish to speak to the doctor or practice nurse on the telephone, you will be given a time to ring back when the relevant Clinician is free to speak with you.
Calls to the surgery number when it is closed are automatically diverted, either to another of our surgeries or to NHS 111 for the out-of-hours service.
These are for the housebound or for those too ill to go out. It will help us to judge the urgency if you give details to the receptionist at the surgery with whom the patient is registered before 10.00am. Only Urgent requests will be considered after that time. Please note that the GP may also telephone you to assess your condition before visiting.
PLEASE remember that the doctor is able to see four patients in surgery in the time it takes to do one home visit.
Out of Hours
The out-of-hours service is available if you need a doctor urgently at the weekend, or between 6.30pm and 8.00am on weekdays. Please telephone NHS 111, where Clinical Advisers are available to offer advice and/or arrange for you to attend the Urgent Care Service at St Mary’s Hospital or to be contacted by one of the Urgent Care Service GPs.
If you have any queries at all or need help with anything then please speak to our receptionists who will always try to help you.