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Appointments, Telephone Advice & Home Visits

Patient Referral LeafletYou may be offered an appointment with Kate our Advanced Nurse Practitioner. Kate is a qualified nurse who has undergone extensive additional training which enables her to assess, examine, diagnose and when necessary, prescribe medication. Kate works closely with the GPs and for certain conditions, an appointment with Kate is more appropriate than the GP.

Please speak to the receptionist if you would like more information on the services provided.

Appointments can be made either via Online Services, telephoning or visiting the surgery in person.

Unfortunately our telephone system is not compatible with the BT Ring Back service; we aim to answer calls as efficiently as possible.

PLEASE NOTE to avoid confusion: Text message confirmation for appointments booked at our Brighstone site will appear as 'South Wight Medical Practice'. Appointments at Godshill and Niton will appear under their site names.

Routine Appointments: (10 minute appointments)

AM – We have a few routine appointments each morning which are available to book up to one month in advance; however, these do get booked very quickly. The rest of our morning appointments are only available to book on the day.
PM – We have a few 'book on the day' afternoon appointments; however, the majority of our afternoon appointments are available to book up to one month in advance.

Urgent/Emergency Appointments

If there are no routine appointments available and you feel your case cannot wait, we will always fit you in with a doctor on the same day for an urgent appointment. (This may not be with the doctor of your choice.) Urgent appointments are seen at the end of normal surgery.

If you know that your appointment will take some time to sort out or you have more than one problem, then please ask the receptionist for a double appointment. This helps us to plan the appointments better and causes less waiting time for others.

Referrals to the hospital

For this, the NHS uses a "eReferrals" procedure. This is a method of referral to the provider of your choice with the option for you to make your own appointment at a convenient time for you. After discussion with the GP, you will be given a leaflet to explain the scheme, and also an instruction sheet with a unique booking number and password for making your appointment. If you would like to know more about eReferrals please ask the receptionist for a leaflet.

Patient Referral Leaflet Patient Referral Leaflet.pdf

Telephone Advice

If you have been asked to telephone for a result, or if you have a query concerning your health records, we ask that you telephone between 11.00am and 1.00pm.

If you wish to speak to the doctor or practice nurse on the telephone, you will be given a time to ring back when the relevant Clinician is free to speak with you.

Calls to the surgery number when it is closed are automatically diverted, either to another of our surgeries or to NHS 111 for the out-of-hours service.

Home Visits

These are for the housebound or for those too ill to go out. It will help us to judge the urgency if you give details to the receptionist at the surgery with whom the patient is registered before 10.00am. Only Urgent requests will be considered after that time. Please note that the GP may also telephone you to assess your condition before visiting.

PLEASE remember that the doctor is able to see four patients in surgery in the time it takes to do one home visit.

Out of Hours

The out-of-hours service is available if you need a doctor urgently at the weekend, or between 6.30pm and 8.00am on weekdays. Please telephone NHS 111, where Clinical Advisers are available to offer advice and/or arrange for you to attend the Urgent Care Service at St Mary’s Hospital or to be contacted by one of the Urgent Care Service GPs.

If you have any queries at all or need help with anything then please speak to our receptionists who will always try to help you.

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