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There are occasions when patients (both male and female) may need to be examined by a doctor, which may involve intimate examinations. Our practice is committed to putting patients at ease wherever possible and if you wish a chaperone to be present during an examination please do not hesitate to ask either the receptionist or the Doctor.

Dental Emergencies

In the case of a dental emergency you should, in the first instance, contact your own dentist if you have one. In all other circumstances, to receive emergency NHS dental care, or for help and advice, you should contact the dental helpline on 111. This service operates from 8.30am to 9.30pm seven days a week 365 days a year.

Fees For Private Work

There are some types of certificates, forms and medical examinations which are not covered by the National Health Service. For these, the doctor will decide whether or not they will undertake them, and charge accordingly. These fees are decided between the doctors, who are guided by the recommended fees of the British Medical Association.

Out of Hours

The out-of-hours service is available if you need a doctor urgently at the weekend, or between 6.30pm and 8.00am on weekdays. Please telephone NHS 111, where Clinical Advisers are available to offer advice and/or arrange for you to attend the Beacon Healthcare at St Mary’s Hospital or to be contacted by one of the Beacon GPs.

What To Do In Time Of Bereavement

If Death Occurs At Home
Telephone the doctor. They will visit to confirm death has taken place and say whether they can issue a death certificate or whether, in the case of sudden death, the coroner must be informed.

When Death Occurs In Hospital
Follow the hospital’s instructions with regard to formalities. Please do not hesitate to contact the surgery for help and support.

There are two useful booklets: What to Do After a Death, which is written by the Department for work and Pensions (, and Help With Your Bereavement, which contains information specifically for the Isle of Wight, and these are available at the surgeries.

NHS Constitution for England

This Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively. The Secretary of State for Health, all NHS bodies, private and voluntary sector providers supplying NHS services, and local authorities in the exercise of their public health functions are required by law to take account of this Constitution in their decisions and actions.

Please click here for more information.

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